1. What can I use the iron-on patches on?

You can apply our patches on cotton canvas bags, socks, T-shirts, denim, or any smooth fabric that can handle moderate heat.

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2. Do I need any special tools to apply the patches?

No sewing machine needed! You only need a household iron or a mini heat press. Just follow our step-by-step guide inside the package.

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3. Are the patches washable? Will they fall off?

Yes! Once properly applied with enough heat and pressure, they can be gently washed in cold water. Avoid tumble drying for best results.

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4. Can I remove or reposition a patch after ironing it?

Once ironed on, it’s mostly permanent. For removable styling, try sewing just the edges or using fabric glue temporarily.

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5. Are the patches safe for kids?

Yes, our patches are made from non-toxic materials. However, please ensure adults handle the ironing process.

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6. Do you sell DIY kits or just patches?

We offer both! You can buy patches separately or choose a DIY Kit that includes a canvas bag, color guide, and instructions.

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7. How long does it take to complete a DIY project?

Usually 5–15 minutes, depending on your design. It’s meant to be simple, relaxing, and fun.

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8. Can I order custom patches or personalized kits?

Yes! Send us your design idea, and we’ll do our best to make it real. Perfect for gifts or special moments.

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9. How do I care for my DIY item after applying the patch?

Wash gently in cold water, avoid bleach and high heat. Iron inside-out if needed.

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10. What if the patch starts to lift after washing?

Simply place a thin cloth on top and reapply a bit of heat and pressure — it’ll look as good as new.

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📎  Extra Tip

Want to see how easy it is? 👉 [Watch the DIY video here]（替换成你的TikTok直播/教学短视频链接）
想看看有多简单？👉 [点击这里观看烫贴教程]（替换成视频链接）

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Currently, we accept PayPal, Visa, and LianLian Pay. All transactions are securely encrypted for your protection, so you can shop with confidence.

Please note that customs duties or import taxes may apply in certain countries or regions, and buyers are responsible for these charges.

Shipping Information
Our goal is to provide you with the best shipping options, no matter where you are located. We deliver to hundreds of customers worldwide every day and are committed to offering you services of the highest standard.

In general, orders are processed within 1–2 business days after being placed and will be shipped within 3–5 days after purchase. International deliveries usually take 5–10 business days depending on the destination.

Some popular items can be shipped within 24 hours. If you are in a hurry, please contact our customer service team before placing your order for specific shipping times. We believe you will find the wait worthwhile.

You will receive a shipping confirmation email once your order has been dispatched.

Contact Us
Customer Service Hours:

• Monday to Friday: 8:30 AM – 10:30 PM
• Saturday to Sunday: 9:30 AM – 9:30 PM
  Email: hellochicoraco@gmail.com
  If you have any questions, our friendly customer service team is always ready to help and will get back to you as soon as possible.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product. If you are not satisfied with your purchase, please contact me within 7 days of receiving the item, and I will assist you with the return or exchange. However, please note that return shipping costs will be the responsibility of the buyer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or our transit station.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hellochicoraco@gmail.com.

Please contact our Customer service at hellochicoraco@gmail.com to get the return address.

 

 

Yes, some styles are released in small batches or as pre-orders. First come, first served! If you really want something, DM me to reserve.

Absolutely! Contact me via email DM — I’d love to discuss collaborations or wholesale opportunities.

If you have any questions or concerns, please do not hesitate to contact us. 
We would love to hear from you, contact us on: 
Email: 

hellochicoraco@gmail.com